When will my order ship?
Kristi Weber
Last Update 4 tahun yang lalu
Items in Stock
If the item is in stock at our facility, it will ship within 1 business day. Our office is open Monday through Friday from 9am-5pm CST, so any orders placed outside of those hours will be shipped on the next business day.
Items out of Stock
Items that are not in stock will have a slight shipping delay while we await the arrival of the product from the manufacturer to replenish our inventory. This delay is typically between 2-7 business days.
Occasionally, certain instruments will be on back-order from the manufacturers. If this occurs, we will reach out via email immediately to inform you of the delay.
Items Shipping Directly from Manufacturer
Certain products, such as Volk Lenses, Ocular Lenses, and Heine products, may ship directly from the manufacturer.
Any Volk Lenses in a custom color or with engraving will ship directly from Volk Optical. Volk asks that customers allow up to 2 weeks for customized orders to ship, though your lenses may ship out earlier depending on availability.
Ocular Lenses will ship directly from Ocular Instruments. Most Ocular lenses are available to ship within 2 days. Since Ocular makes all of their lenses in-house, there may be an additional delay depending on availability. We will inform you of any delays in shipping, should they occur.
Depending on Pioneer inventory levels, some Heine products may be shipped to you directly from Heine USA. Heine typically ships items out within 1 business day.